Support
We're here to help.
Questions about ClarityOne, your account, a subscription or your privacy? Email us and we'll get back to you.
hello@theclarityone.comCommon questions
What does ClarityOne do?
You brain-dump what's on your mind, ClarityOne helps you understand what's actually creating the noise, and you leave with one clear next step.
Is it a medical or mental-health service?
No. ClarityOne is a self-reflection and decision-support tool. It is not a substitute for professional medical or mental-health care.
Which devices are supported?
ClarityOne is available for iPhone on the US App Store.
Account issues
I can't sign in
Make sure you're using the same sign-in method you originally registered with. If you're still stuck, email hello@theclarityone.com from the address on your account and we'll help.
How do I delete my account?
You can request deletion from inside the app, or email hello@theclarityone.com with the subject "Delete my account". Deleting your account removes your reflections and session history.
Subscription questions
What's included in Premium?
Full session history, pattern detection, weekly reviews, 7-day and 30-day trends, and advanced insights. The free plan includes brain-dumping, AI-powered clarity, clear next steps and recent sessions.
How do I cancel or request a refund?
Subscriptions are billed through Apple. Manage or cancel in iPhone Settings → your Apple Account → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
Privacy questions
Who can see my reflections?
Your reflections are tied to your own account and are for your reflection only. They aren't a public feed.
Where can I read the full policy?
The Privacy Policy and Terms of Service are linked below and in the footer of every page.